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“HR – what are they good for?”

Unfortunately this was a quote I heard recently while shopping at my local grocery store. This was a large store which is part of an even larger chain of national stores. I overhead this conversation that two employees were having while working the fresh meal counter – the one that serves fresh, on the go lunch meals and basically competes with fast food outlets for business.

The conversation, from what I can tell, centered on the frustration that one employee was having about getting some issue resolved with their shift and subsequent pay – presumably as it pertained to company policy. They were looking for some guidance and support from HR in getting it resolved. I could tell from the conversation that their past experiences in going to HR for help were less than positive so they didn’t anticipate that this experience would be any different, hence the reason (I assumed) that they made that comment.

Stop Bad Habits

So, me, being the nosy HR person that I am and wanting to know the reason for this anti-HR sentiment quipped up with a, “why won’t you talk to HR and how come you feel this way about them?” Because I asked this in my usual (cough, ahem) charming way, the employees decided to actually answer me! In fact, they were only too happy to share their views on HR! Let’s see, I would summarize their feelings as follows:

  • HR is a faceless/nameless entity
  • HR doesn’t care about the employees, they feel they are only a nuisance
  • HR isn’t there to help them
  • It takes too long to get an answer out of HR and most things aren’t worth the fight
  • Half of the time HR doesn’t even know the answer to their question!
  • HR is basically incompetent

WOW! Not exactly a ringing endorsement for the profession is it? In the spirit of full disclosure, I told them that I work in HR for another company and was curious about their take on HR as, unfortunately, I hear this sentiment more often than I would like. They indicated that their feeling is simply more of a frustration of dealing with a faceless, nameless entity that simply doesn’t seem to be there to support them or answer their questions…nothing more, nothing less. They, along with many of their co-workers, were yet to have a “positive” experience with their HR department.

What a shame that our profession still has that, sometimes earned, reputation. How would you feel if employees in your organization described your HR department as being “useless?” If you were to anonymously poll employees at your company, what percent would say that HR doesn’t care about the employees, or isn’t there to help them? I worry it may be more then you/we realize.

I think that as a profession we need to take a serious look at these questions. Present company included, we all need to make sure we aren’t too comfortable in any ivory towers we have built and truly make sure we are positioning our HR departments in the proper way. It would kill me to hear employees in any company I worked for describe the HR department in any negative way, but the thing is you don’t know what you don’t know. So, I think we need to make sure we are always asking employees these questions and that we are prepared to hear the answer and improve accordingly. Let’s make sure that we are there to listen, advise and act when appropriate. Let’s help ENABLE our employees to be successful in their jobs – that is OUR job.

As is part of my HR stump speech, we are all in this together. HR Pros, let’s make sure we continue to unite as a profession and stamp out these negative perceptions that employees have of our profession. Better yet, let’s make sure we are not perpetuating the perceptions by engaging in the type of activity that causes employees’ to feel negatively about HR! As always, I welcome your comments and feedback.

 

Image courtesy of Stuart Miles/FreeDigitalPhotos.net

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